30 Day Change of Mind Returns Policy
COASTAL SKYLIGHTS gives you 30 days* to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy.
Returns within 30 days
COASTAL SKYLIGHTS will happily give you a refund or exchange within 30 days of purchase, provided you have proof of purchase and the product:
- is still in its original and saleable condition and packaging, with all accessories included
- has not been tampered with or used.
Returns can be processed at COASTAL SKYLIGHTS store, including online orders. Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns, all returns are at the cost of the buyer.
Returns of faulty products
If the problem is major, you are entitled to a replacement, repair or refund. Examples of major failure are when the product:
- has a problem that would have stopped you buying it had you known about it;
- is unsafe;
- is significantly different from the description of the product; or
- doesn’t do what we said it would do,
but does not include damage caused by misuse or returns simply due to change of mind.
If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.
If we cannot repair the product within a reasonable time, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.
